Safaricom Breaks Ground: Mwingi & Mutomo Welcomes New Customer Care Shops!


The Giant Safaricom Ltd has opened new customer care shops in Mwingi and Mutomo towns in Kitui South. The establishment of these shops aims to cater to all Safaricom services.

The two shops were inaugurated by the Chief Corporate Risk & Security Officer, Mr. Nicholas Mulila, on behalf of Safaricom CEO Mr. Ndengwa alongside a team of Safaricom officials.

The opening of the customer care shops in Mwingi and Mutomo marks a strategic expansion for Safaricom, bringing its comprehensive range of services closer to the residents of these towns. This initiative reflects the company’s commitment to ensuring that customers can easily access support, information, and assistance related to their Safaricom services.

Mr. Nicholas Mulila, the Chief Corporate Security Officer, expressed enthusiasm about the new venture, stating, “We are dedicated to providing unparalleled customer service, and the opening of these customer care shops is a testament to our ongoing commitment to meeting the needs of our valued customers.”

The strategically located shops are poised to offer a wide array of Safaricom services, including assistance with mobile plans, data packages, M-Pesa transactions, and general inquiries. Customers in Mwingi and Mutomo can now benefit from in-person support, ensuring a seamless experience when engaging with Safaricom products and services.

Safaricom’s expansion into Mwingi and Mutomo is part of the company’s broader strategy to extend its footprint and enhance accessibility nationwide. By establishing a physical presence in these towns, Safaricom aims to create a stronger connection with the local community and better understand the unique needs of customers in the area.

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